FAQs - Hamble Heights Care Home - Southampton
Q: What type of care do you offer?
We offer residential, dementia, nursing, respite and palliative care at Hamble Heights.
We provide exceptional, person-centered care tailored to meet the unique needs of each resident. Our dedicated team offers comprehensive support and we develop individualised care plans to respond to each person’s specific needs and requirements.
Our dedicated nursing team is available 24/7 to manage medical needs, administer medications and provide all necessary treatments.
In addition to medical care, we focus on holistic wellbeing with nutritious, home-cooked meals, social activities, and a vibrant community life, ensuring residents enjoy a fulfilling and dignified experience.
Please do call us to arrange a visit and we would be happy to discuss any care needs with you on 01489 554000.
Q: How will you help me settle in?
We know that many of our residents are concerned about how they will settle in, so our caring team will ensure that they are given the warmest of welcomes. From the moment a resident arrives, our dedicated team provides personalised support to make the transition as smooth as possible.
On the first day we give the resident and their family a thorough orientation of the home and its facilities. To create a sense of familiarity, we encourage residents to bring personal items and furnishings to decorate their rooms. We take the time to learn about each resident’s preferences and hobbies, incorporating these into their daily routine to ensure they feel comfortable and at home.
If they feel like socialising we will introduce them to other residents as soon as possible via social activities and events. They will always be warmly welcomed into the Hamble Heights family.
Q: Can I bring my pet?
We can accommodate pets in some cases, please do discuss this further with our Home Manager.
Q: How will I spend my time at Hamble Heights?
Our residents can spend their time as they wish at Hamble Heights.
We have structured yet flexible daily routines designed to enhance each resident’s quality of life. Alongside the provision of three nutritious meals a day we offer a programme of varied activities and our residents can choose how much or how little they want to do.
From entertainment and visits from local school children through to arts and crafts and cooking, there is something for everyone to enjoy.
Q: What is the food like?
Our chef provides residents with high-quality, home-cooked meals. Seasonal ingredients are sourced locally, and the menu is varied and delicious. We cater to individual preferences and dietary needs, including vegetarian and gluten-free diets.
We provide a variety of meals from the traditional roast beef and Yorkshire pudding through to lighter options such as soups and salads. For some, mealtimes are an enjoyable social event in the communal dining areas, while others prefer a quieter dining experience in their room. Either way, we ensure our residents receive a balanced and nutritious meal that they can look forward to.
